Katya Hall is Chief Information Officer for McKesson’s Health Systems segment, overseeing a $100M technology portfolio and supporting 120,000+ users. With 20+ years of leadership at Fortune 100 organizations, Katya drives transformation through agentic AI, advanced analytics, and data product commercialization. She is recognized for delivering $1B in savings, turning around customer experience, and launching market-differentiating platforms. Katya is an active industry thought leader, published author, and recipient of multiple awards for technology innovation and operational excellence.
• Strategies for preparing teams and leaders for agent-driven workflows and decision augmentation
• How to communicate the value, purpose, and limitations of agentic AI to minimize fear and resistance
• Designing training, upskilling, and human-in-the-loop practices that empower employees
• Organizational structures and governance models that support sustainable AI adoption
• Lessons from early adopters on pacing change, managing risk, and maintaining alignment during transformation
• Defining what business value means
• Real-world examples across industries: from autonomous customer service agents to dynamic R&D copilots
• What it takes to move from experimentation to production—including data, architecture, and change management
• Best practices for optimizing inferences
• How to measure ROI, value creation, and performance gains in real-world agentic deployments
• Lessons from enterprises that successfully moved from pilot experiments to production-ready agent ecosystems