Agentic AI Exchange
From Pilot to Production: Turning Agentic AI Vision into Governed, Scalable, Measurable Reality
San Diego, California | April 29 - May 1, 2026
Karun Appapogu
Head of AI Technologies - CAI VanguardKarun Appapogu is a visionary leader in Enterprise AI, Gen AI, and Agentic AI, driving innovation across a large portfolio of AI applications. As the Head of AI Technologies and Architecture within Vanguard’s CDAO-CAI organization, he leads the technology strategy, architecture, design, and operations to build scalable and responsible AI applications. He is passionate about applying AI generated experiences to improve client experiences across multiple channels.
Agenda Day 3
10:30 AM BUSINESS MEETINGS | concurrent with PRESENTATION: Improving Customer Experience through Agentic AI Architecture
• Transforming support from reactive to proactive by autonomously identifying customer needs, resolving issues, and escalating intelligently before problems arise.
• Delivering hyper-personalized journeys through contextual reasoning, real-time retrieval, and dynamic decision-making that adapts to each customer’s intent and history.
• Orchestrating end-to-end experiences by coordinating across systems, channels, and data sources to automate complex tasks and create seamless, connected moments that drive loyalty and satisfaction.
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