Agentic AI Exchange East
Shifting from AI Delivery to AI Orchestration, Enablement, and Long-Term Value Stewardship
New York, NY | November 4 - 6, 2026
Agenda Day 3
ROI & VALUE CREATION
7:30 am - 8:30 am
BREAKFAST
8:35 am - 8:55 am
KEYNOTE: The Agentic Enterprise: How Leaders Can Translate AI Ambition Into Business Value
Mansi Agarwal -
Global Head of Analytics,
Carrier Corp
8:55 am - 9:25 am
INNOVATOR CASE STUDY: Agentic CX: Mastering the Next Frontier of Customer Experience
Bala Maddali -
Head of Conv AI + Gen AI CX Product Mgmt,
Verizon
As AI agents become active participants in customer interactions, customer experience is entering a new era. The opportunity extends beyond automation; it's about creating more intelligent, personalized, and trusted experiences that deliver measurable value for both customers and the business. Listen in as this keynote explores what it means to design experiences that serve both humans and their AI assistants.
• How Voice AI is transforming customer engagement, operational efficiency, and business outcomes
• Moving beyond cost reduction to create differentiated, human-centered experiences
• Unlocking faster resolution, higher satisfaction, and more personalized interactions
• Preparing for a future where AI becomes the customer by rethinking customer journeys, interfaces, and service models for agent-to-agent interactions
• Addressing the evolving fraud landscape as AI agents become more capable and autonomous
9:25 am - 9:55 am
INNOVATOR CASE STUDY: Twice as Good, Half the Cost: Building Accurate Agentic AI That Transforms a Services Business Model
Barclay Blair -
Head of PiperAI & Senior Managing Director,
DLA Piper
9:55 am - 10:25 am
PANEL DISCUSSION: Scaling Business Impact - From Quick Wins to Long-Term Value Stewardship
Deepak Sachdeva -
Chief Information Officer,
United States Air Force
Chad Aronson - Global Head of Intelligent Automation, Uber
Frederique De Letter - Head of Data Analytics & AI, Plante Moran
Bala Maddali - Head of Conv AI + Gen AI CX Product Mgmt, Verizon
