Agenda Day 1

TOOLS & INFRASTRUCTURE


11:50 am - 12:00 pm OPENING REMARKS AND DELEGATE ORIENTATION

12:00 pm - 12:15 pm CHAIR’S WELCOME DAY ONE

12:15 pm - 12:45 pm ICE BREAKER

12:45 pm - 1:05 pm OPENING KEYNOTE: The Rise of the AI Factory Model — Building Scalable, Reusable AI Infrastructure

Bharat Bendre - Senior Vice President of Technology, Equifax
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Bharat Bendre

Senior Vice President of Technology
Equifax

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Mansoor Basha

Chief Technology Officer
Stagwell Marketing Cloud

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Venkat Vedam

Head Of Gen AI And Front Office Analytics
Manulife Investment Management

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Michael Mocanu

Senior Director of Data Science
Liberty Mutual

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Krishna Gade

Founder and CEO
Fiddler

1:45 pm - 2:05 pm KEYNOTE: Your Customers' Agents Are Coming

Your company is building AI agents to serve customers. Your customers are building agents too.
 
Soon a personal AI agent will contact you on someone's behalf. It will dispute a charge, rebook a flight, or compare your rates against three competitors in under a minute. It won't wait on hold, get tired, or care about your IVR.
 
The rules for how these agents identify themselves and act for people are being written right now. Most companies aren't in the room.
 
This talk is about the moment your agent meets theirs. Who does each one work for? Who gets to say no? And what does loyalty mean when the customer never shows up in person?

2:15 pm - 2:45 pm BUSINESS MEETINGS | concurrent MENTORSHIP PROGRAM

2:50 pm - 3:20 pm BUSINESS MEETINGS | concurrent MENTORSHIP PROGRAM

3:20 pm - 3:50 pm NETWORKING BREAK


1. ROUNDTABLE: Leveraging Agentic AI for Intelligent Automation 

Led by Chad Aronson, Global Head of Intelligent Automation COE, Uber 

This roundtable discusses how enterprises are leveraging agentic AI for intelligent automation to unlock new levels of productivity and agility. Attendees will exchange practical insights on how they have adjusted their automation strategies, tapped into AI-driven process mining, and revamped their processes to scale AI-driven automation, while addressing governance, interoperability, workforce transformation, and measurable business impact.

2. ROUNDTABLE: Effective Strategies to Tackle Skill Gaps, Increase AI Literacy, and Establish Trust to Drive Adoption

Led by Jason McKay, CIO, Riggs Distler

Think beyond systems, architectures, and deployments and instead confront the human transformation required for agentic AI to succeed. As AI agents evolve into autonomous team members embedded in workflows, decision-making, and operations, the technology roadmap is only half the story. This roundtable looks at the rise of agentic AI through the lens of workforce readiness, exploring how leaders must redesign roles, collaboration models, communication norms, and organizational trust so humans and agents can work side-by-side. Attendees will gain a strategic, people-centric lens on integrating agentic AI at scale, understanding not just how to build agents but how to build a workforce and culture prepared to thrive with them.

3.ROUNDTABLE: Navigating the Changing Tokenomics to Avoid the Million Dollar Day

Led by Frederique De Letter, Head of Data Analytics & AI, Plante Moran

As AI adoption accelerates, the economics of tokens—the units that drive AI usage and cost—are rapidly evolving, creating new opportunities and unexpected financial risks. This executive roundtable will explore how AI leaders can navigate shifting token pricing, consumption patterns, and model choices while balancing performance, scalability, and cost efficiency. Discover strategies to establish effective AI cost governance, optimize token usage, and prevent the "million-dollar day" before it happens.

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Chad Aronson

Global Head of Intelligent Automation
Uber

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Jason McKay

Chief Information Officer & VP of Business Process
Riggs Distler Company

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Frederique De Letter

Head of Data Analytics & AI
Plante Moran

4:55 pm - 5:25 pm BUSINESS MEETINGS | concurrent INNOVATOR USE CASE: ROI Is Real While Raising the Bar on Governance

Every AI program is asked to show a return, and the harder question is whether it can do that while governance gets stricter. Madhavi explores why ROI and governance strengthen each other as AI Employees take on more of the work: how value should be defined and measured, which controls matter most as autonomy grows, and where leaders tend to get stuck. Questions from the room shape where the conversation goes. You will leave with a clearer way to judge whether an agentic AI program is delivering real value under the right oversight.


5:30 pm - 6:00 pm BUSINESS MEETINGS | concurrent MENTORSHIP PROGRAM

6:00 pm - 7:00 pm COCKTAIL RECEPTION FOR ALL GUESTS