Article by Mansi Agarwal: The Automation Trap
Companies are racing to deploy agentic AI. Most are doing it wrong.
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The new generation of AI systems is qualitatively distinct from the chatbots and copilots that preceded them. Rather than responding to prompts, agentic systems can reason through multi- step problems, invoke tools, query databases, execute transactions and run autonomously for hours at a stretch. They are not assistants. They are, in a meaningful sense, workers. And yet firms are deploying them as though they were merely faster typists — layering them onto approval chains, handoff sequences and status-update processes that were designed, implicitly, around the limitations of human cognition. The productivity gains are real but modest. The transformational gains remain largely unclaimed...
This thought-provoking article by Mansi Agarwal explores how processes and mindsets need to change to tap into agentic AI's full potential.
