Thought Leadership Library

Download the Preliminary Agenda

The Intelligent Enterprise Leaders Exchange is a community driven Exchange of ideas and interactive discussions. The Exchange is designed exclusively for heads of technology and business who are leading the journey towards an Intelligent Enterprise. Building an intelligent enterprise requires shifting the mindset from just processes and automation to true business transformation.

Complete the form to download the preliminary agenda and learn how you can be part of the Intelligent Enterprise Leaders Alliance community!

Leveraging People Analytics to Influence Executive Decision Making

Leveraging People Analytics to Influence Executive Decision Making

Struggling with strategy execution? You're not alone—85% of executives admit their organizations fall short. Discover how people analytics can uncover the root causes of poor execution and drive results.

Strategia Analytics’ latest article and case study, “Leveraging People Analytics to Influence Executive Decision Making," discovers how people analytics can uncover the root causes of poor execution and drive results. This case study explores:

  • Why most companies struggle with implementing their strategies.
  • How data analysis can uncover the root causes of execution challenges.
  • A real-life case study of a furniture manufacturer that achieved dramatic productivity gains using the Organizational DnA® Assessment

Learn more about effective approaches for People Analytics to drive impactful change and secure a seat as a strategic business partner—Complete the form to download the case study.

Using People Analytics to Influence Executive Decision Making

Using People Analytics to Influence Executive Decision Making

When traditional solutions fall short, it’s time to rethink your approach.

Strategia Analytics’ latest article and case study, “Using People Analytics to Influence Executive Decision Making," dives deep to uncover how a market leader grappling with a significant drop in market share found that the true challenge wasn’t efficiency—but mindset.

This thought-provoking article will provide:

Effective approaches for People Analytics professionals to impact executive decisions

Real-world insights from a company case study that highlights how analyzing a company’s DNA uncovered the root cause of dropping market share

Lessons learned from addressing complex organizational change

Learn more about effective approaches for People Analytics to drive impactful change and secure a seat as a strategic business partner—Complete the form to download the case study.

Analyzing Organizational DNA to Empower Actionable Decision-Making

Analyzing Organizational DNA to Empower Actionable Decision-Making

Every organization has a unique genetic code that determines its strategic success—most just don't know how to read it.

In, “Analyzing Organizational DNA to Empower Actionable Decision-Making," Strategia Analytics reveals how an organization’s unique DNA can determine the success or failure of strategic initiatives. Through the lens of a compelling case study, this article shows how unlocking hidden barriers to collaboration turned setbacks into a competitive edge.

This must-read article will provide:

  • Practical strategies to leverage organizational DNA for success
  • Key takeaways from a real-world case study on what drives initiatives to succeed or fail
  • Actionable lessons to identify and overcome hidden barriers to change

Uncover the strategies to drive alignment, influence decisions, and fuel growthComplete the form to download the case study.

3 Trends to Future-Proof Revenue Growth

3 Trends to Future-Proof Revenue Growth

Revenue generation strategies must adapt to new market conditions, technological advancements, and changing consumer behaviors.

To provide actionable insights to leaders wanting to stay ahead of this curve, we've highlighted a few trends currently shaping revenue growth.

To build a business that is resilient to market shocks, adaptable to changing customer preferences, and capable of leveraging the latest technologies, companies must focus on creating flexible, data-driven strategies that prioritize innovation and customer-centricity.

Ready to future-proof your revenue growth? View our exclusive guide on the top 3 trends shaping the future of revenue strategies. Discover how to build a resilient, adaptable, and innovative approach that keeps your business ahead of the curve.

Strategia: Using People Analytics to Influence Executive Decision Making

When traditional solutions fall short, it’s time to rethink your approach.

Strategia Analytics’ latest article and case study, “Using People Analytics to Influence Executive Decision Making," dives deep to uncover how a market leader grappling with a significant drop in market share found that the true challenge wasn’t efficiency—but mindset.

This thought-provoking article will provide:

Effective approaches for People Analytics professionals to impact executive decisions

Real-world insights from a company case study that highlights how analyzing a company’s DNA uncovered the root cause of dropping market share

Lessons learned from addressing complex organizational change

Learn more about effective approaches for People Analytics to drive impactful change and secure a seat as a strategic business partner—Complete the form to download the case study.

Learn from the Leaders: Top Advice from Leaders In AI

Learn from the Leaders: Top Advice from Leaders In AI

AI leaders from across the country joined at our AI Tech Stack Masters Exchange in April 2024 to discuss the latest trends and strategies in leveraging AI technologies.

One recurring topic was team building in the AI domain. Establishing effective AI teams is crucial for driving innovation and achieving success in the field. However, it's also inherently challenging due to the interdisciplinary nature of AI projects, requiring expertise in areas like data science, machine learning, and programming alongside domain-specific knowledge.

Swipe through to discover the top advice industry titans imparted during the exchange. ➡

Beyond the Algorithm: Exploring the Pitfalls and Transformative Possibilities of AI [Transcript]

Beyond the Algorithm: Exploring the Pitfalls and Transformative Possibilities of AI [Transcript]

In a compelling hour-long conversation on Exploring the Pitfalls and Transformative Possibilities of AI, Kai Hahn, VP and Head of Digital Content at the Intelligent Enterprise Leaders Alliance, sat down with AI expert and Senior Systems Specialist at the North Carolina Department of Health and Human Services Joe Perez. Their insightful dialogue covered various dimensions of AI implementation, highlighting its risks and transformative potential.

Here's a sneak peek of what you can expect to learn:

  • Human Creativity vs. AI: Joe discusses how over-reliance on AI can stifle human innovation, leading to uniformity and loss of the unique spark of creativity.
  • Ethical AI Use: Strategies for ensuring human oversight in AI, including frameworks for objectivity, liability, and accountability in sensitive areas like criminal justice and finance.
  • Data Governance: The importance of data quality, bias mitigation, and governance frameworks to ensure responsible AI implementation.
  • Leadership Accountability: Joe emphasizes the need for high-level leadership in AI, fostering collaboration and ethical responsibility at every stage of AI integration.
  • AI's Future: A call for a balanced approach to innovation and caution, shaping AI as a force for good while guarding against potential risks.
Shut Up and Listen: Driving Employee Engagement in the Age of AI [Transcript]

Shut Up and Listen: Driving Employee Engagement in the Age of AI [Transcript]

In an exclusive interview, Head of Digital Content for the Intelligent Enterprise Leaders Alliance Kai Hahn embarks on a captivating conversation with Kalifa Oliver, Executive Advisor and Director of Employee Experience at Ford. 

During their half-hour conversation, the pair dive into:

 • The evolution of employee engagement
 • The impact of advanced technologies like AI and machine learning
 • Do's and Don'ts for creating a continuous listening strategy
 • and much more!

IE Storytellers: Bridging the Gap: Enhancing Customer Experience with AI  and Human-Centric Strategies

IE Storytellers: Bridging the Gap: Enhancing Customer Experience with AI and Human-Centric Strategies

On July 10th, Intelligent Enterprise Leaders Alliance founder Rob Shannon had a dynamic conversation with Brooke Lynch, Divisional Director of Digital, and Brian Cantor, Managing Director, Digital at Customer Management Practice. During the engaging LinkedIn Live session, the trio explored how AI and human-centric strategies are transforming customer experience. 

During the insightful LinkedIn Live session, they explored several critical topics impacting customer experience today:

  • Findings from CCW Digital's Annual Customer Experience Survey: An alarming 55% of customers feel their experiences with brands have worsened over the past year.
  • Key Factors Behind Customer Dissatisfaction: The significant disconnect between customer expectations and what brands deliver.
  • The Role of AI in Customer Experience: How AI can drive more personalized and contextual customer support. The balance between AI interactions and human-centric experiences.
  • Leveraging Technology Without Losing the Human Touch: How to use technology to enhance customer experiences while maintaining a human connection.
  • Best Practices for Rewriting Chatbot Experiences: Tips on improving chatbot interactions to rebuild customer trust.
IE Storytellers LinkedIn Live Conversation on "How Teladoc Health Created Budget-Friendly Global L&D Programs"

IE Storytellers LinkedIn Live Conversation on "How Teladoc Health Created Budget-Friendly Global L&D Programs"

On June 5th, Intelligent Enterprise Leaders Alliance founder Rob Shannon had a captivating conversation with Carrie Berg, Vice President of People Experience, Learning & Development at Teladoc Health. During the engaging LinkedIn Live conversation, the pair dived deep into the innovative approaches Teladoc Health employs to create budget-friendly learning and development (L&D) programs that are both effective and scalable.

Topics Include: 

  • Instilling a Learning Culture: Strategies for fostering learning with limited resources.
  • Global Learning Programs: Challenges and successes in multilingual and cross-time-zone training.
  • Diverse Learning Approaches: Adapting to various learning styles within the workforce.
  • Adopting AI: Key factors in selecting technology vendors based on proven benefits.
  • And much more!
IE Storytellers LinkedIn Live Conversation on "The Power of Listening: HR Strategies for Shaping Employee Experience"

IE Storytellers LinkedIn Live Conversation on "The Power of Listening: HR Strategies for Shaping Employee Experience"

On May 8, 2024, Intelligent Enterprise Leaders Alliance founder and Managing Director, Rob Shannon, sat down with Deborah Mcfarlane, Chief Human Resources Officer at KBS Services. During their LinkedIn Live conversation titled, "The Power of Listening: HR Strategies for Shaping Employee Experience," Deborah provided valuable insights into her career progression from Law to HR, KBS’s pilot program to streamline communication channels, how KBS is using AI to continuously improve their HR operations, and much more.

Topics Include:

  • Career Evolution: Learn how Deborah shifted from pursuing a career in law to a career pioneering HR Operations, gaining firsthand insight into the challenges encountered by both the workforce and its leaders along the way.
  • Strategic Insight: Uncover the transformative power of a Listening Strategy, revealing insights that shape the employee journey and drive impactful talent initiatives. Gain an understanding of how Deborah leveraged advanced HR analytics to revolutionize employee experiences.
  • Navigating Communication Challenges: Discover how Deborah has tackled the hurdles of data sharing and perception management among C-suite members, while also empowering frontline leaders to effectively analyze feedback and prioritize tasks.
  • AI's Role in Recruitment: Explore KBS Services' innovative pilot program for high-volume recruitment, designed to streamline communication channels between candidates, recruiters, and hiring managers.
Harshal Mehta's Top Tips for Building a Cybersecurity Culture

Harshal Mehta's Top Tips for Building a Cybersecurity Culture

On March 13, Intelligent Enterprise Leaders Alliance founder Rob Shannon sat down with Harshal Mehta, VP & Chief Information Security Officer at CWT, to discuss the future of cybersecurity.

In the interview, Harshal shares his journey in transforming cybersecurity culture within his organization, emphasizing the shift towards behavioral-based awareness programs and the role of security champions in fostering a collective responsibility for cybersecurity.

Navigating Cybersecurity: Empowering Teams and Driving Innovation with Neda Pitt

Navigating Cybersecurity: Empowering Teams and Driving Innovation with Neda Pitt

In this exclusive interview, Neda Pitt, a seasoned cybersecurity expert with over 20 years of experience, discusses her role as CISO at Belk, a prominent Southeastern department store. She dives into the challenges and opportunities within the retail industry post-COVID, emphasizing the importance of cybersecurity as a business driver and the evolving landscape of AI and data protection.

Read along as Pitt highlights the significance of diversity in cybersecurity, sharing her experiences as a woman in the field, and stresses the importance of open communication across organizational levels to foster innovation and problem-solving.

IE Storytellers LinkedIn Live Conversation on "The Role of AI in Creating a Culture of Innovation Through Experimentation"

IE Storytellers LinkedIn Live Conversation on "The Role of AI in Creating a Culture of Innovation Through Experimentation"

On March 21, 2024, Rob Shannon, the Founder of the Intelligent Enterprise Leaders Alliance, engaged in a discussion with Shola Oyewole, the VP of Digital Innovation at United Therapeutics Corporation. Their conversation delved into topics surrounding career advancement, innovation, and the cutting-edge applications of AI in healthcare. During their LinkedIn Live session titled "The Role of AI in Fostering an Innovative Culture Through Experimentation," Shola highlighted the transformative influence of AI, offering insights into its ability to facilitate change by furnishing valuable predictive analytics and insights, thereby enabling the exploration of novel concepts with reduced risk and increased efficiency. Through this discussion, viewers were able to glean a deeper understanding of the dynamic relationship between innovation and experimentation, as Shola Oyewole emphasized the importance of continuous learning in fostering genuine innovation.

Topics Include:

  • Career Development: Get advice on creating impact through career advancement. Uncover how advancing your career can empower you to drive meaningful change, expand your influence, and make a significant contribution to the organization's success
  • Experimentation Driving Innovation: Explore the powerful connection between experimentation and innovation, where failure serves as a catalyst for breakthroughs. Learn how embracing a culture of experimentation fosters creativity, encourages risk-taking, and ultimately leads to transformative innovations that drive organizational growth and success
  • United Therapeutic’s Shark Tank Concept Unleashed: Discover how UT’s adoption of a “Shark Tank” concept fosters creativity and employee innovation on an organizational level
  • Leveraging AI in healthcare: Dive into the revolutionary role of artificial intelligence in healthcare, particularly in rare disease diagnosis, early intervention, and treatment. Unearth how advanced technologies are leveraged to identify subtle patterns to enhance diagnosis methods for rare diseases, ultimately improving patient outcomes and advancing medical research

Fill out the form below to read the full interview on "The Role of AI in Fostering an Innovative Culture Through Experimentation."

10 HR Metrics Every Company Should Track

10 HR Metrics Every Company Should Track

As labor markets tighten and employee expectations continue to evolve, it’s never been more important to understand and track the health of your organization. It all starts with a solid data foundation.

There are a core set of workforce metrics that every company should track. In this guide by Visier, they’ve outlined ten categories of basic HR metrics to know—plus, five bonus metrics for building a more advanced people analytics practice.

It's all in the essential guide—download to:

  • Discover the most important HR metrics your organization should start tracking—now
  • Learn how to use HR analytics to drive business success
  • Get inspiration from the success stories of fellow HR leaders
IE Storytellers LinkedIn Live Conversation on The Future of AI and Cybersecurity

IE Storytellers LinkedIn Live Conversation on The Future of AI and Cybersecurity

On March 13, 2024, Intelligent Enterprise Leaders Alliance founder, Rob Shannon, sat down with Harshal Mehta, VP and Chief Information Security Officer at CWT, to discuss all things AI and cybersecurity. In the dynamic live conversation, Harshal delved deep into his transition of taking on the CISO role at CWT, the importance of building a culture of cybersecurity awareness, strategies poised to shape the future of digital defense, closing the talent gap, and much more. 

Topics include:

• Strategic Vision: Explore the evolution of the CISO role toward strategic business facilitation and cybersecurity resilience at CWT, including embedding cybersecurity awareness into organizational culture

• Addressing Challenges: Navigate cybersecurity hurdles with real-world insights, managing nation-state threats, protecting against identity theft, and employing cost-effective risk mitigation

• AI's Role in Security: Examine how AI and machine learning shape future cybersecurity methods, ensuring compliance with regulatory standards

• Bridging Skill Gaps: Discover CWT's strategies for addressing cybersecurity and AI talent shortages, including partnerships to enhance team capabilities

Blueprint for Building a People Analytics Team

Blueprint for Building a People Analytics Team

As an HR or people leader, your goal is to propel the people analytics mission forward, improving talent decisions with data throughout the organization. The blueprint you adopt should mirror your vision for people analytics, requiring constant awareness of resource allocations.

In this whitepaper by OneModel, they defined the objectives, roles, and a growth plan for enhancing the impact and value of your People Analytics team. It walks through each role, defining their objectives, deliverables, and goals.

It's all in the whitepaper—download it to:

  • Walk through each role: What roles are needed for your People Analytics CoE (Center of Excellence)?
  • Define accountability for each function: Compare where your team is accountable today.
  • Walkthrough deliverables: Determine what each function will produce.
  • Outline the goals of every team member: A Mission and Goal can drive your team to achieve greatness.
What is Retrieval Augmented Generation (RAG)?

What is Retrieval Augmented Generation (RAG)?

Retrieval Augmented Generation is a pipeline framework that retrieves information via an external discovery system, enhancing the knowledge retrieval process for large language models. ‍

Generative AI and large language models (LLMs) are emerging as some of today’s most transformative workplace technologies – however, many solutions struggle with knowledge retrieval. Retrieval Augmented Generation addresses this issue by separating the knowledge retrieval from the generation process. ‍

Discover what it takes to make RAG work and how it unlocks the full potential of generative AI in this two-pager by Glean.

IDC MarketScape: Worldwide Knowledge Discovery Software for Internal-Facing Use Cases

IDC MarketScape: Worldwide Knowledge Discovery Software for Internal-Facing Use Cases

The IDC MarketScape report on Worldwide Knowledge Discovery Software for Internal-Facing Use Cases offers valuable insights that AI and technology executives can utilize to enhance innovation and efficiency within their organizations. What sets IDC MarketScape apart is its meticulous scoring methodology, surpassing mere market share analysis. Instead, it presents a transparent framework for evaluating vendors' product and service offerings, capabilities, strategies, and both present and future market success factors.

Key highlights from the report include:

  • Vendor Analysis: Gain insights into the competitive landscape through an examination of 13 prominent vendors, allowing you to pinpoint those that most closely align with your specific selection criteria
  • Guidance for Tech Buyers: Explore IDC's expert recommendations tailored for organizations considering AI-powered knowledge discovery software, aiding in informed decision-making processes
  • 360-Degree Assessment: Assess individual products and services across diverse technology markets, and validate investment choices with a thorough evaluation of both current and potential vendors

In this comprehensive report, Glean has been recognized as a Leader in the field, standing out among 13 different vendors analyzed in the 2023–2024 Vendor Assessment. Whether you're in the market for fully managed enterprise search and knowledge discovery solutions or prefer to build your own custom generative AI apps with the Glean Platform, this IDC MarketScape Report report offers valuable insights.

Strengthening Health Insurance Foundations: A Strategic Guide to Proactive Data Compliance and Security

Strengthening Health Insurance Foundations: A Strategic Guide to Proactive Data Compliance and Security

In today's rapidly evolving healthcare finance landscape, insurance providers are encountering unprecedented challenges. From managing extensive financial obligations to safeguarding sensitive health data, the stakes have never been higher.

1touch.io presents its latest white paper, “Strengthening Health Insurance Foundations: A Strategic Guide to Proactive Data Compliance and Security.” This comprehensive resource is your essential guide to navigating the complexities of compliance and cybersecurity with confidence.

Here's what you'll discover:

  • Regulatory Insight: Gain a comprehensive understanding of the key regulatory changes in 2023 and what's on the horizon for 2024, including amendments to HIPAA and emerging AI regulations
  • Cybersecurity Strategies: Learn about the latest cybersecurity threats and discover the strategic responses necessary to effectively protect sensitive patient data
  • Innovative Solutions: Discover how integrating AI-driven solutions can streamline compliance processes, enhance data security, and deliver measurable value, potentially reducing sensitive data risk by up to 33%

The trajectory of healthcare finance is shifting, and it's no longer just about surviving—it's about leading the way. Download the white paper now to position your organization at the forefront of operational resilience, unwavering compliance, and groundbreaking innovation.

Complete the form to download the white paper. 

Securing the Future: Advanced Compliance and Cyber Resilience in Financial Services

Securing the Future: Advanced Compliance and Cyber Resilience in Financial Services

In today's fast-paced world, financial regulations like GLBA and SOX are constantly evolving, and cyber threats never rest. Simply playing it safe is no longer enough. Protecting sensitive client data and financial transactions amidst heightened regulatory scrutiny and escalating cybersecurity risks is paramount. With the financial sector processing vast amounts of valuable data, it's a prime target for cyberattacks. Your organization's resilience is continuously under scrutiny, demanding a shift from passive defense to proactive measures.

Enter 1touch.io's latest white paper, “Securing the Future: Advanced Compliance and Cyber Resilience in Financial Services.” This comprehensive guide is designed to equip you with the tools and strategies necessary to navigate this challenging landscape effectively.

Here's what you'll discover:

  • Regulatory Command: Immerse yourself in the dynamic world of financial regulations and data privacy, grasping their implications and leveraging them to your advantage
  • Cyber Fortification: Decode the cyber threats lurking around your data and turn potential vulnerabilities into impenetrable defenses
  • AI-Enabled Efficiency: Harness AI and machine learning to revolutionize compliance and risk management, streamlining processes, mitigating risks, and enhancing operational efficiency

This isn't your typical white paper—it's a roadmap to success in the complex world of financial services compliance. Dive in and kickstart your journey toward regulatory confidence. 

Complete the form to download the white paper.

People Analytics 101 | How to Get Started and What to Prioritize

People Analytics 101 | How to Get Started and What to Prioritize

Whether you're new to people analytics or ready to enhance your existing program, this eBook by OneModel covers everything you need to know about establishing a strong foundation for a successful people analytics function that leads to smarter HR strategy and meaningful change across your organization.

It's all in the eBook—download it to learn:

  • What people analytics is, and why it's important
  • How to prepare your organization for people analytics
  • Why employee attrition is a good starting point
  • Steps for completing your own people analytics projects

Please complete the form to view the eBook.

Data & Analytics Tech Spotlight with DQ Labs

Data & Analytics Tech Spotlight with DQ Labs

In this episode of the Intelligent Enterprise Leaders Alliance interview series, we sit down with Raj Joseph, the Founder and CEO of DQ Labs. With the proliferation of data and analytics technology in recent years, it can be challenging for organizations to navigate the crowded landscape and find the right solution for their needs. Raj sheds light on what makes DQ Labs unique and how they are helping companies to gain a competitive edge with their innovative approach to data and analytics.

Use Case Showcase with DQ Labs

Use Case Showcase with DQ Labs

In this episode of the Intelligent Enterprise Leaders Alliance interview series, we have the pleasure of speaking with Raj Joseph, the Founder and CEO of DQ Labs. One of the biggest challenges that data and analytics leaders face is proving the ROI of their initiatives. Raj shares with us how DQ Labs has helped organizations to overcome this challenge and achieve measurable returns on their data investments.

Future of D&A with DQ Labs

Future of D&A with DQ Labs

Join us for an insightful conversation with Raj Joseph, Founder & CEO of DQ Labs, as he shares his thoughts on the evolving landscape of the industry and how his company is adapting to stay ahead of the curve. With the rapid advancements in technology, the business world is constantly evolving, and Raj provides valuable insights into what we can expect in the next year. 

The Exchange Experience with Raj Joseph

The Exchange Experience with Raj Joseph

In January, Raj Joseph, Founder & CEO of DQ Labs, joined us at our first CDAO Exchange of the year in Miami, FL. After the Exchange, Intelligent Enterprise Leaders Alliance Founder and Managing Director, Rob Shannon, had the opportunity to hear more about Raj's experience at the Exchange.

The Focus of 5 and The Power of 1

The Focus of 5 and The Power of 1

In the past 7 months Unilever has undergone a once in a generation organizational change, organizing itself into individual business units.  As a result of this change, Arun and his team have the ability to deliver the power and capabilities of data & analytics to each business unit in a method he refers to as 'The Focus of 5 and The Power of 1'.  

In this second episode of the IELA Interview Series, Arun Nandi, Sr. Director and Head of Data & Analytics at Unilever, shares specific use cases on how he and his team are driving business outcomes by leveraging the power of data & analytics.

The Exchange Experience with Roshan Hussain

In January, Roshan Hussain, Chief Data Officer of UK Healthcare, joined us at our first CDAO Exchange of the year in Miami, FL. After the Exchange, Intelligent Enterprise Leaders Alliance Founder and Managing Director, Rob Shannon, had the opportunity to hear more about Roshan's experience at the Exchange.

The Exchange Experience with Anusha Dandapani

In January, Anusha Dandapani, Chief Data & Analytics Services Officer of UNICC, joined us at our first CDAO Exchange of the year in Miami, FL. After the Exchange, Intelligent Enterprise Leaders Alliance Founder and Managing Director, Rob Shannon, had the opportunity to hear more about Anusha's experience at the Exchange.

How to Prioritize in a Complex D&A Environment?

How to Prioritize in a Complex D&A Environment?

With the everchanging organizational priorities and opportunities afforded by data & analytics, how do you choose what projects come next in the field?  It's critical to understand what your business priorities are and how your data & analytics priorities can help shape them.  

Arun Nandi, Sr. Director and Head of Data & Analytics at Unilever, shares insights on how to prioritize in a complex data & analytics environment.

The Exchange Experience with Arun Nandi

The Exchange Experience with Arun Nandi

In January, Arun Nandi, Head of Data & Analytics for Unilever, joined us at our first CDAO Exchange of the year in Miami, FL.  After the Exchange, Intelligent Enterprise Leaders Alliance Founder and Managing Director, Rob Shannon, had the opportunity to hear more about Arun's experience at the Exchange.  

In this third and final episode of the IELA Interview Series, Arun shares his experience at the CDAO Exchange including the opportunity to collaborate with peers, the evolution of the D&A community and the benefit of cutting-edge solution providers.

What is MLOps?

What is MLOps?

A quick overview of what Machine Learning Operations is and how to apply it in your enterprise today.

How Are Enterprises Linking Data Talent Gap?

How Are Enterprises Linking Data Talent Gap?

Bridging the Talent Gap Using AI, Data & Analytics.

What is Artificial Swarm Intelligence?

What is Artificial Swarm Intelligence?

ASI has been shown to substantially amplify collective insights and significantly increase the predictive accuracy of human groups.

Five Biggest AI Fails

Five Biggest AI Fails

Sometimes you need to break a few eggs to make an omelette.

Most Successful Examples of AI in the Public Sector

Most Successful Examples of AI in the Public Sector

We looked at some clearcut examples of good use of Artificial Intelligence in the Public Sector Today.

Importance of Telemetry

Importance of Telemetry

An overview of telemetry and how it intersects with your enterprise.

Parallel Worlds: A Conversation About Digital Twins

Parallel Worlds: A Conversation About Digital Twins

In the latest ADA Presents talk, we delved into the increasingly relevant world of digital twins.

Incoming EU’s Digital Services Act And What It Means For Enterprises

Incoming EU’s Digital Services Act And What It Means For Enterprises

Just like GDPR, the DSA will have world changing consequences for how we deal with data.

A quick look at the lessons learnt from speakers from Orange and Nike

A quick look at the lessons learnt from speakers from Orange and Nike

This week, here at the AI, Data and Analytics Network we held an event about the important world of AI Ops.

Interview with Daniel Eaton

stuff about interview

How Is AI, Data & Analytics Beneficial to Industry?

How Is AI, Data & Analytics Beneficial to Industry?

Respondent Breakdown: The data, AI and analytics leaders we surveyed come from all across the globe and represent a wide range of functions, industries and maturity levels.

Can Machines Be Ethical? A Conversation with Author Reid Blackman

Can Machines Be Ethical? A Conversation with Author Reid Blackman

We sat down with Reid Blackman, AI Ethics Advisor and author of 'Ethical Machines: Your Concise Guide to Totally Unbiased, Transparent, and Respectful AI' to discuss the convergence of legality and ethics, whether or not black box AI is a problem, and how he helps enterprises ensure that their ethical frameworks make sense.

View the Full Event Brochure | CCW Vegas 2020

View the Full Event Brochure | CCW Vegas 2020

CCW is back in Las Vegas August 24-28 at a brand new location – Caesars Forum! View the current brochure for everything we have planned, and check back for agenda updates in the coming weeks! CCW Vegas features include:

  • Keynote Speakers James Dodkins, CX Rockstar and Sherif Mityas, CXO, TGI Fridays
  • Reinvented Small Group Formats like Think Tanks and Executive Roundtables
  • Four Dynamic Content Tracks
  • Our First Annual CCWomen Summit
  • Networking and Solution Path-Finding in our Expo Hall
View the Full Event Brochure | Design Thinking Austin 2021

View the Full Event Brochure | Design Thinking Austin 2021

September 20-22, 2021 | Hilton Austin, Austin TX
At #DesignThinking2021, we recognize the challenges faced and adversity overcome, both personally and professionally, over the course of the past year and a half. We seek to provide a sense of community, safety, and an opportunity to meaningfully reconnect with one another and ourselves. We will bring forward discussion around the most pressing challenges in Design and Innovation while also emphasizing growth - relative to growing your craft and growing yourself.

View the Full Event Brochure | CCW Exchange Miami 2020

View the Full Event Brochure | CCW Exchange Miami 2020

October 6-8, 2020 | Miami, FL

The CCW Executive Exchange is an invite only event that exclusively brings together senior CX & Customer Contact Executives. Check out the agenda to see what we have planned including:

  • A Fierce & Female Panel
  • Insight, Innovation, People & Strategy Tracks
  • Interactive Roundtable Discussions
  • Boardroom Style Project Analysis
  • Exclusive Benchmarking Sessions from world-renown thought leaders including executives from CVS Health, Visa, Vanguard, Northwestern Mutual & more!
Operational Readiness and Remote Workforce Management

Operational Readiness and Remote Workforce Management

Companies of all sizes are redefining how they engage with their employees and customers in this new era. Customer contact executives, in particular, are managing significant changes in contact volume and pivoting in real-time from operating brick-and-mortar facilities, to leading agents in a home-based environment. The following checklists reflect the latest operational readiness and remote workforce management priorities of individual members of the Customer Contact Week Advisory Board.

2020 Current Attendee Snapshot | CCW Vegas

2020 Current Attendee Snapshot | CCW Vegas

Interested in attending CCW Vegas 2020? Take a look at who is attending this year, including executives from Microsoft, ESPN, Mastercard, IHOP, Hello Fresh and Dow Jones.

ROI Toolkit | CCW Vegas

ROI Toolkit | CCW Vegas

CCW Las Vegas is your opportunity to gain access to the expertise, contacts and strategies that are shaping the future of the customer contact profession. This ROI Toolkit has been created for you make your case for attending!

Design Done Right: The Convergence of Thinking & Doing

Design Done Right: The Convergence of Thinking & Doing

The world that we live in today demands constant innovation. It is truly a consumer’s market. With technology, lifestyles, channels for communication, and even customers continuously evolving, businesses are now facing a sink-or-swim situation. This harsh reality has brought the effective methodology of design thinking to the forefront of so many organizations to ensure enduring success. Design thinking ultimately provides companies with a tool kit for innovation rooted in finding meaningful, human-centered solutions based on real customer problems. It provides organizations means with which to respond to the competitive and disruptive nature of today’s markets. At its finest, design thinking has the ability to turn individual employees and departments into cross-functional, collaborative teams, and products into memorable experiences. Take a look at this report to learn more!

Service Design Blueprinting

Service Design Blueprinting

Service Blueprinting is the most commonly used tool in association with Service Design. A service blueprint is the extension of a customer journey map that includes the support pieces necessary to deliver the customer facing experience. Take a look at the guide to the core principles of a Service Blueprint.

Experience Design 101 (Part 1)

Experience Design 101 (Part 1)

The concept and practice of Experience Design has been around for 20 years, but it continues to evolve and now has a greater focus on experiences that delight users instead of usability alone. Now, it is more important than ever to curate effortless user journeys through experience design. In part 1 of our Experience Design 101 guide, you will find the answers to questions such as:

  • What is experience design?
  • Why experience design?
  • What are some strategies to start designing experiences in your organization?
  • What are some inhibitors to experience design?
Manager Checklist: Considerations for a Remote Contact Center

Manager Checklist: Considerations for a Remote Contact Center

The only constant is change. As a contact center manager or director, you know this has never been more true. You lead your teams through what feels like a supercharged wave pool of dynamic business demands, technology challenges, and evolving customer expectations. And, success depends on your ability to adapt to those pressures to deliver world-class experiences for your customers.

You can’t press the pause button on your contact centers to redesign processes or improve the tech stack. You have to fix the car while you’re driving it. This report includes checklists, developed by the CCW Digital analyst team, that will guide you toward opportunities for improving the operational and service issues in your contact center.

VP Checklist: Considerations for a Remote Contact Center

VP Checklist: Considerations for a Remote Contact Center

The only constant is change. As a contact center VP, you know this has never been more true. You lead your teams through what feels like a supercharged wave pool of dynamic business demands, technology challenges, and evolving customer expectations. And, success depends on your ability to adapt to those pressures to deliver world-class experiences for your customers. You can’t press the pause button on your contact centers to redesign processes or improve the tech stack. You have to fix the car while you’re driving it. This report includes checklists, developed by the CCW Digital analyst team, that will guide you toward opportunities for improving the operational and service issues in your contact center.