Customer Contact

Our customer contact sector focuses on the enterprise-level, contact center operations at both the strategic and tactical levels. Exploring topics that include agent performance, outsourcing strategies, omnichannel platforms, intelligent automation, our research initiatives, reporting, and events help provide you with the information you need to make exceptional service your brand differentiator.

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Featured Events

        Virtual CCW Executive Exchange | May 13-15       

        Virtual CCW Executive Exchange | June 23-25     

        CCW Executive Exchange | August 17-19, St. Louis, MO

                                                                             Customer Contact Week | August 24-28, Las Vegas, NV 

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          CCW Executive Exchange | Oct 6-8, Miami                        

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CCW Digital is the world’s largest and most influential customer service online platform with more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from all corners of the globe, our members stay up-to-date on the latest tools, techniques, and technologies. Become a member today to unlock hundreds of member-only articles, reports, videos, interviews, webinars and other premium content from industry experts and thought leaders.

 CCW Executive Exchange | Oct 6-8, Miami