Our customer contact sector focuses on contact center operations at both strategic and tactical levels, exploring topics like agent performance, outsourcing strategies, omnichannel platforms, and intelligent automation. Our research initiatives, reporting, and events help provide you with the information you need to make exceptional service your brand differentiator. Our online platform CCW Digital is the world’s largest and most influential customer contact digital community, representing organizations big and small from all corners of the globe. To unlock hundreds of exclusice articles, reports, videos, webinars and more from industry experts and thought leaders, become a member for free today.

Featured Events


New Standards for CustomerContact Performance

  May 25-27, 2021 | Virtual


CCW Las Vegas

June 28-30 | Ceasars Forum, Las Vegas


CCW at Home

June 29-30 | Streamed from Las Vegas


Modernizing Service Experience with AI & Digital

July 20-22 | Virtual


CCW Virtual Exchange

August 18-19 | Virtual


Customer Experience Trends, Challenges and Innovations

September 14-16 | Virtual


CCW Executive Exchange

October 4-6 | Bonaventure Hotel, Miami


CCW Nashville

October 20-22 | Grand Hyatt, Nashville


Business Continuity 2.0

October 26-28 | Virtual


CCW Executive Exchange

November 15-19 | Hilton, Miami


CCW Las Vegas

December 13-16 | Caesars Forum, Las Vegas


Future of the Contact Center: A Forecast

December 14-16 | Virtual